Privacy & Policy

Privacy Policy

Your Privacy is Our Priority.

At Elenza Scents, we believe that trust is the foundation of every great brand-customer relationship. That’s why we are fully committed to protecting the privacy, confidentiality, and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data — and your rights regarding that information.

By using our website www.elenzascents.com, you agree to the practices described in this policy.

🔍 1. What Information We Collect

When you visit our website or place an order, we may collect the following personal information:

  • Full Name
  • Email Address
  • Mobile Number (for contact & WhatsApp updates)
  • Shipping & Billing Address
  • Order Details and Preferences
  • Any additional information voluntarily provided during communication (via chat, WhatsApp, email)

Note: We do not collect or store your debit/credit card information. All financial transactions are handled securely by third-party payment providers.

🔒 2. How We Use Your Information

Your information is collected to provide you with a smooth, personalized, and secure shopping experience. We may use your data to:

  • Process and deliver your orders
  • Send order confirmation and delivery updates
  • Communicate regarding queries or complaints
  • Recommend new products or offer personalized suggestions
  • Share promotions, special offers, or announcements (only if you opt-in)

We never misuse, sell, rent, or share your personal information with any third party for marketing or advertising purposes.

🛡️ 3. How We Protect Your Information

Security is a top priority for us. Here’s how we keep your data safe:

  • All customer data is stored in secure servers with encryption.
  • We limit access to your information to only authorized Elenza Scents team members.
  • Regular audits and technical safeguards are in place to prevent unauthorized access or breaches.
  • Your order details are stored securely and used only for service and support purposes.

📵 4. Third-Party Access

We may use trusted third-party services (like courier partners, payment processors, or marketing platforms) to fulfill services. These partners are bound by confidentiality agreements and do not have permission to use your information beyond what’s necessary.

We will never sell your data to any third party — ever.

✉️ 5. Communication & Consent

By placing an order or subscribing to our newsletter, you agree to receive:

  • Order-related updates via SMS, email, or WhatsApp
  • Promotional content or launch announcements (only if opted in)

You can unsubscribe or opt-out of promotional communication at any time by contacting us.

🔁 6. Your Rights

You have full control over your personal data. You can:

  • Request to view the information we hold about you
  • Ask for corrections in your contact details or shipping info
  • Request deletion of your account or data (subject to legal and record-keeping obligations)

🕒 7. Data Retention

We retain your data only as long as necessary:

  • For processing orders, returns, or customer service
  • To comply with legal and regulatory requirements
  • For analytical or reporting purposes (non-personalized)

Once no longer needed, data is permanently deleted from our systems.

📞 8. Contact Us for Privacy Concerns

If you have any questions or concerns regarding your privacy or data usage, please don’t hesitate to reach out:

📱 WhatsApp Support:
+92 319 3520623
+92 320 2238723

📧 Email:
support@elenzascents.com

Thank you for trusting Elenza Scents.
We are honored to serve you and promise to keep your data safe, your experience seamless, and your confidence in us strong.